Returns, Refunds & Cancellation Policy The Online Development Permission Certificate Portal, maintained by the Department of Urban Development & Municipal Affairs (UD&MA), Government of West Bengal, provides services for submitting and managing development permission applications. This policy explains the rules for refunds, returns, and cancellations of applications and associated fees. 1. Scope This policy applies to all services for which fees are paid online through this portal, including submission of applications, document processing, and certificate issuance. 2. Refunds • Fees paid for services may be refundable only if permitted under government regulations. • Refunds may be processed in cases such as: 1. Duplicate payment detected. 2. Technical or system errors during submission. 3. Applications submitted in error, subject to approval by the concerned authority. • Refunds will be made using the same payment method used for submission. 3. Cancellation of Applications • Users may request cancellation of an application before it is processed by the department. • Cancellation requests can be submitted through the portal where an option is provided. • Once the application is under review or processed, cancellation may not be allowed. • Approval of cancellations is subject to the discretion of the concerned authority. 4. Non-Refundable Situations Fees will not be refunded if: • The application has already been processed. • The application is rejected due to incorrect or incomplete information. • The fees were correctly charged as per government rules and regulations. 5. Modification of Applications • Users may request modifications or corrections before the application is processed. • Any change that affects the fee structure may require payment of additional fees as applicable. 6. Processing Timeline • Refund and cancellation requests will be processed as per the procedures and timelines of the concerned authority. • Users are advised to check the status of requests on the portal regularly. 7. Assistance • For assistance regarding refunds, cancellations, or modifications, users may contact the official helpdesk via the portal or other communication channels provided. Note: All refunds, cancellations, and application modifications are subject to applicable government regulations. Users are requested to ensure that all information submitted is accurate to avoid delays or non-refundable situations.