Privacy Policy The Online Development Permission Certificate Portal, maintained by the Department of Urban Development & Municipal Affairs (UD&MA), Government of West Bengal, is committed to protecting the privacy of users who access and use this portal. This policy describes how personal information is collected, used, and safeguarded when users interact with the application. 1. Information Collected When users access or use this portal, certain information may be collected to facilitate service delivery. This may include: • Personal details such as name, address, mobile number, and email address. • Application-related information submitted by the user. • Uploaded documents required for development permission processing. • System-generated information such as IP address, browser type, date and time of access, and pages visited for system administration and security purposes. Users are responsible for ensuring that the information provided is accurate and up to date. 2. Use of Information The information collected through this portal is used solely for official purposes, including: • Processing applications for development permissions. • Verifying submitted information and documents. • Communicating with applicants regarding their application status. • Improving service delivery and user experience of the portal. • Ensuring compliance with applicable government rules and regulations. The information will not be used for any purpose other than those stated above. 3. Data Protection and Security Appropriate security measures have been implemented to protect the information provided by users. These measures include administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of user data. Access to personal information is restricted to authorized personnel and departments involved in processing the applications. 4. Cookies and Session Information This portal may use cookies or session storage to improve user experience and ensure proper functioning of the system. Cookies help maintain user sessions and remember preferences during the browsing session. These cookies do not collect personal information and are automatically removed after the session ends. Users may configure their browser settings to decline cookies; however, doing so may affect certain functionalities of the portal. 5. Sharing of Information Personal information submitted through the portal may be shared with relevant government departments, planning authorities, or authorized agencies solely for the purpose of verification, processing applications, or complying with legal obligations. Such information will not be shared with third parties for commercial purposes. 6. External Links The portal may contain links to other government websites or external resources for user convenience. Once users leave this portal, the privacy policies of those websites will apply, and this portal will not be responsible for the privacy practices of external sites. 7. Changes to the Privacy Policy The Department of Urban Development & Municipal Affairs reserves the right to modify or update this Privacy Policy at any time without prior notice. Users are advised to review this page periodically to stay informed of any changes. 8. Contact Information If users have any questions or concerns regarding this Privacy Policy or the handling of personal information on this portal, they may contact the Department of Urban Development & Municipal Affairs, Government of West Bengal through the official communication channels provided on the portal. By using this portal, users agree to the terms outlined in this Privacy Policy.